1. 30-Day Satisfaction Guarantee

We want you to love your skin and our products! If for any reason you are not completely satisfied with your Bounsi Skin purchase, we offer a 30-day satisfaction guarantee from the date of delivery.
To be eligible for our 30-day guarantee, please ensure the following:
The product has been used as directed for at least 30 days.
A minimum of three time-stamped images demonstrating results (or lack thereof) must be provided.
The product must be returned in its original packaging, undamaged, for quality testing purposes.
Return postage costs are the responsibility of the customer and are non-refundable. We recommend using a tracked and insured postage service.
To initiate a claim under the 30-day satisfaction guarantee, please contact returns@bounsiskin.com with your order details and required images.
Bounsi Skin reserves the right to refuse a return if fraudulent or dishonest claims are suspected.

2. General Returns & Refunds Policy

If you wish to return a Bounsi Skin product for any reason, you must do so within 30 days of delivery. Please note that we only accept returns for items purchased directly from bounsiskin.com.

3. How to Initiate a Return

To request a return, please email returns@bounsiskin.com with:
Proof of purchase
Order number
Reason for the return
Our team will guide you through the next steps.

4. Valid & Invalid Reasons for Returns

Accepted return reasons:
The product received does not match the item ordered.
The product arrived damaged or faulty.

Returns will NOT be accepted for:
Change of mind.
Opened, used, or partially consumed products.

5. Returning Products

To qualify for a return, your item must be:
Unused and in its original condition.
In the original undamaged packaging.
Return shipping costs are not covered by Bounsi Skin. We recommend using a tracked shipping method for your peace of mind.

6. Refund Methods

If your return is approved, you can choose from the following refund options:
A refund credited to your original payment method.
An exchange for the correct or equivalent product.
Once we have inspected the returned item, we will notify you of the refund or exchange approval.

7. Processing Time

Approved refunds will be processed within 14 business days from the date we receive your return.

8. Third-Party Purchases

We only process refunds for products purchased directly from bounsiskin.com. If you purchased a Bounsi Skin product through a retailer, please refer to their return policy.
For any questions, reach out to returns@bounsiskin.com – we’re happy to help!