General

Where is Bounsi Skincare made?

Bounsi Skincare is proudly formulated and manufactured in Australia using high-quality, responsibly sourced ingredients.

Is Bounsi Skincare Australian-owned?

Yes! Bounsi is 100% Australian-owned and operated.

Who formulates Bounsi Skincare products?

Our products are developed by skin experts and skincare chemists to ensure effective, science-backed formulations.

Does Bounsi test on animals?

Never! We are proudly cruelty-free and do not test on animals.

Can I use Bounsi Skincare while pregnant?

Most of our products are safe for pregnancy, but we recommend consulting your doctor before use.

Do Bounsi products contain any nasties?

Nope! Our formulas are free from parabens, sulfates, mineral oils, and synthetic fragrances.

How long until I see results?

You may see improvements in hydration and glow immediately, while long-term benefits typically appear within 4-6 weeks.

How long do Bounsi Skincare products last?

Our products have a shelf life of 12-24 months. Check packaging for specific expiry dates.

Shipping & Returns

Where does Bounsi Skincare ship to?

We currently ship across Australia and to select international destinations.

How much is shipping?

Shipping costs vary depending on location and will be calculated at checkout.

How long will my order take to arrive?

Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days.

What if I need to change my shipping address?

Contact our customer support team ASAP—we can update your address if your order hasn’t been dispatched.

Can I cancel my order?

If your order hasn’t been processed yet, we may be able to cancel it. Reach out to us as soon as possible.

How do I track my order?

Once shipped, you’ll receive a tracking link via email to monitor your delivery status.

My order never arrived, what now?

If your order hasn’t arrived within the expected timeframe, contact our support team, and we’ll assist you.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you’re not happy, we’ll arrange a return or exchange.

Billing & Payment

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Afterpay, and major credit/debit cards.

Can I use multiple discount codes on one order?

No, only one discount code can be applied per purchase.

Is my payment information secure?

Yes! We use industry-standard encryption to protect all transactions.

Do you offer gift cards?

Yes! Bounsi gift cards are available and make the perfect skincare gift.

Any hot topics we haven’t covered?

Reach out to our support team—we’re always happy to help!